Refund & Cancellation Policy

Brantech Company LLC ("Brantech", "we", "us") wants every client to feel confident about purchasing a consultancy package on brantechcompanyllc.com. This policy explains exactly when refunds are available, how cancellations work, and how to raise a dispute. It applies to all one-time SaaS consultancy packages (Bronze, Silver, Gold, Diamond) sold through our website.

1. What you are buying

You are purchasing a fixed-scope, one-time SaaS consultancy package delivered as a service by a principal consultant. There is no physical product, no shipping, and no recurring subscription. All prices are in USD and are charged in full at checkout via our payment processor, Stripe.

2. Full refund window (14 days, before work begins)

You may request a full refund of the package fee for any reason within fourteen (14) calendar days of purchase, provided that the engagement has not yet started (i.e. no kickoff call has taken place and no deliverables have been produced or shared with you).

To request a full refund, email billing@brantechcompanyllc.com from the address used at checkout, including your order receipt. Approved refunds are processed back to the original payment method within 5–10 business days. Card networks may take additional time to post the refund.

3. Pro-rated refunds (after work begins)

Once the kickoff call has taken place or any deliverable has been produced and shared, the package is considered in delivery. After this point, refunds are pro-rated based on the percentage of contracted deliverables that have not yet been completed at the time of your cancellation request, less any non-recoverable third-party costs incurred on your behalf.

Pro-rated refunds are calculated in good faith and confirmed in writing before any refund is issued.

4. Non-refundable items

The following are non-refundable once incurred or delivered:

• Completed deliverables, working sessions and recordings already shared with you.
• Third-party fees paid on your behalf (software licenses, audit fees, hosting credits, etc.).
• Custom add-on engagements explicitly marked as non-refundable in a signed statement of work.

5. How to cancel

To cancel your engagement at any time, email billing@brantechcompanyllc.com with your order receipt. Your engagement will be paused immediately on receipt of your request, and your refund (if any) will be calculated and confirmed within five (5) business days.

6. Quality remediation

If you believe a delivered item does not meet the agreed scope, contact us within seven (7) days of delivery. We will work in good faith to revise the deliverable at no additional cost. If we cannot resolve the issue together, we may issue a partial credit or refund at our reasonable discretion.

7. Chargebacks & disputes

We strongly prefer to resolve any payment concerns directly. Before opening a chargeback or payment dispute with your card issuer or bank, please email billing@brantechcompanyllc.com so we can investigate and respond within five (5) business days.

If a chargeback is opened, we will respond with all relevant evidence (purchase confirmation, communications, deliverables shared) through our payment processor. Chargebacks filed in bad faith — for example, after deliverables have been received and accepted — may result in suspension of future services and recovery of related processing costs as permitted by law.

8. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under the laws of your jurisdiction (including the EU Consumer Rights Directive, UK consumer protection law, and applicable US state laws). Where such rights apply and conflict with this policy, the statutory right prevails.

9. Contact

Brantech Company LLC, 1309 Coffeen Avenue, Sheridan, WY 82801, USA.

• Billing & refunds: billing@brantechcompanyllc.com
• General support: support@brantechcompanyllc.com
• Phone: +1 (575) 209-4611

See also our Terms & Conditions and Acceptable Use Policy.